Return and Exchange Policies
|You have 30 days from receipt of your order to make a return or exchange. If you are not satisfied with the products for any reason, you may return them for a refund*, less shipping charges, NO restocking fees.*Shipping charges are not refundable. Embroidered, Washed, or Altered items are not returnable, exchangeable, or refundable unless our company is at fault. Defective items may be return for replacement. NO Return Authorization is Needed
Option #2 For faster service on exchanges, we recommend you reorder and purchase the correct item online. Send the return back to us with a copy of your sales receipt or packing list. When the old products are returned we will credit your account, less shipping charges. The customer is responsible for cost of returning items.
Send All Returns or Exchanges To:
We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Vero Concepts will NOT receive credit for the return.
Defects in Workmanship
Shortages or Incorrect Orders
Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.