Return Policy | Vero Concepts

Return and Exchange Policies

You have 30 days from receipt of your order to make a return or exchange. If you are not satisfied with the products for any reason, you may return them for a refund*, less shipping charges, NO restocking fees.*Shipping charges are not refundable. Embroidered, Washed, or Altered items are not returnable, exchangeable, or refundable unless our company is at fault. Defective items may be return for replacement. NO Return Authorization is Needed

Returns*
Simply return the item or items to the address below at YOUR expense, please include a copy of your sales receipt or packing list. We will refund your purchase, less shipping charges. NO restocking fees. Your refund will be credited back via company check. NO Return Authorization is required. *Shipping charges are not refundable. Customer is responsible for the cost of returning items.

Exchanges*
Option #1 Simply return the item or items to the address below at YOUR expense, please include a copy of your sales receipt or packing list. Tell us what you want it replaced with. NO Return Authorization is required. Your exchange will be returned to you at our cost.*The customer is responsible for the cost of returning items.

Option #2 For faster service on exchanges, we recommend you reorder and purchase the correct item online. Send the return back to us with a copy of your sales receipt or packing list. When the old products are returned we will credit your account, less shipping charges. The customer is responsible for cost of returning items.

Send All Returns or Exchanges To:
Vero Concepts
RETURNS DEPT
25 Mohawk Drive, Suite D
Leominster, Ma 01453

We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Vero Concepts will NOT receive credit for the return.

Defects in Workmanship
Defect in workmanship must be presented to us by phone (978-855-7239), or email keith@veroconcepts.com within 10 business days from receipt of your order. (Be sure to include the order number, item, and your name.)

Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by phone (978-855-7239), or email keith@veroconcepts.com within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)

Order Cancellations
Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Call us immediately at (978-855-7239) and we will try and assist you. All cancellations require confirmation by customer service.

Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.